The “NJR EXPERIENCE” guarantees the security and privacy of the identity of internet users who use or purchase physical or virtual products from the Platform. Registered data such as name, address and credit card number are protected by advanced cryptography and certification systems when they are sent and are kept confidential in secure servers.
All user information and data, including credit card data provided by you, will be transmitted through Secure Socket Layer (SSL) technology and cryptographed in our database.
The “NJR EXPERIENCE” has adopted and observed the legally required standards to implement the levels of security to protect Platform user data, having installed all means and efficient and adequate technical measures within its reach to avoid loss, misuse, alteration, non-authorized access or inappropriate removal of Personal Data provided by and/or collected from Platform Users.
Notwithstanding, the User must be aware that all security measures related to the internet are not completely infallible, and therefore, as is the case for other companies, the “NJR EXPERIENCE” CANNOT FULLY GUARANTEE THE SAFETY OR CONFIDENTIALITY OF THE INFORMATION PROVIDED BY YOU OR THROUGH THE USE OF THE PLATFORM.
• SERVICES ALLOW YOU TO DIRECTLY PROVIDE US WITH INFORMATION
The Services of the Platform allow Users to create accounts or profiles. To use these services, we may require certain information about you to set up the account or profile. For example, you may send certain information about yourself such as username, password, e-mail address, date of birth, picture, gender, zip code and country. We may also collect information that you voluntarily add to your profile, such as your cellphone number and cellphone service provider.
If you purchase one of our paid services or products, we may ask for your name, phone number, contact information, shipping and billing address and for your credit card information, so that we can process your purchase. The phone number provided by the user will be considered billing data and not just contact information.
Some of our Services also allow you to communicate with other people who are registered on the Platform. These communications will be transmitted by and stored in our systems.
• INFORMATION ON YOUR USE OF SERVICES
Other than the information provided by you, we may collect information regarding your use of our Services through software on your device or through other means as determined by sole discretion of the “NJR EXPERIENCE”, but not only, we may freely collect:
a) DEVICE INFORMATION: such as the model of your hardware, the IMEI number or other exclusive identifiers of your Device, MAC address, IP address, operational system version and Device settings that you use to access Services, MSISDN and your cellphone services.
b) REGISTRATION INFORMATION: such as the time and duration that you use the Service, words searched by you through the Services and any stored information in cookies that we have defined in your device.
c) LOCATION INFORMATION: such as GPS signal of your Devices or information on Wi-Fi access points and cellphone service towers nearby that may have transmit to us while you use determined Services available on the Platform.
d) VOICE INFORMATION: such as recordings of your voice made by us (and possibly stored by our servers) when you use voice commands to control a Service available on the Platform. We work with an outsourced service provider which provides voice to text conversion services in our name, being that this provider will also be able to receive and store certain voice commands.
e) OTHER INFORMATION: about your use of the Services, such as the apps that you use, the websites you visit and how you interact with content offered by a Service.
f) THIRD-PARTY INFORMATION: we may receive information about you from available public and commercial sources (as permitted by the Law) which we may also add to other information that we receive from you or about you. We may also receive information about you from network services and social media of third parties when you chose to connect to those services. We also collect information on persons who receive gifts from a gift giver.
YOU MAY OPT NOT TO PROVIDE CERTAIN TYPES OF INFORMATION (FOR EXAMPLE, INFORMATION THAT WE REQUIRE DURING ACCOUNT REGISTRATION). HOWEVER, YOUR DECISION MAY AFFECT YOUR CAPABILITIES AND MAY PREVENT YOU FROM USING CERTAIN SERVICES AVAILABLE ON THE “NJR EXPERIENCE” PLATFORM, AFFIRMING THAT, IN THIS CASE, the “NJR EXPERIENCE” HAS NO RESPONSIBILITY OR OBLIGATION OF ANY NATURE IN REGARD TO YOUR DECISION AND, THEREFORE, THE EVENTUAL LIMITATION OF USE TO ANY CONTRACTED SERVICE.
We do not collect or ask for any personal information from users under the age of 18 without the consent of parents or the responsible party, unless permitted by Law. If we find that a minor under 18 years of age has directly provided us with personal information without respective authorization, we will remove the information according to the applicable Law.
We may use the information we collect for the following purposes: a) to enable your use; b) to improve, customize and personalize your communication and experiences with the “NJR EXPERIENCE”; c) to register you or your device to a Service; d) operate, provide, improve and maintain the “NJR EXPERIENCE” products and services, including the analysis of trends and user behavior; e) send you administrative messages and other information on “NJR EXPERIENCE”; f) discuss purchases, account information or customer service; g) offer and hold promotions and marketing actions; h) contact you about our products, services and events, and for other promotional purposes; i) provide a Service or resource requested by you; j) to make purchases and other activities; k) provide customized content recommendations based on your past activities with our Services; l) for publicity, such as display of customized ads and sponsored content and promotional communications; m) to evaluate and analyze our market, clients, products and services (including asking for your opinion in regard to our products and services and conduct research with clients); n) to understand the way in which our Services are used so that we can improve them and develop new products and services; o) to offer maintenance services for your device; p) to hold free drawings for prizes, competitions or promotions, as permitted by law; q) to hold contests, promotions, events, research or other items; r) to display marketing that is relevant to you; s) for other purposes, with your consent.
We will not disclose your information to third parties for their own marketing campaigns or commercial activities without your consent. However, we may disclose your information to the following entities:
A) AFFILIATES, CONTROLLED COMPANIES, CONTROLLING COMPANIES AND PARTNERS: your information may be shared with companies and others associated with the “NJR EXPERIENCE”, some of which may be located outside of Brazil.
B) COMMERCIAL PARTNERS: we may also share your information with our trusted commercial partners and service providers, including cellphone service providers. These entities may use your information to provide you with services that you have requested, anticipate your interests and possibly offer promotional material, ads and other materials.
C) SERVICE PROVIDERS: we may also disclose your information to companies that provide services to us or in our name, such as companies who help us with billing or who send e-mails under our name. The use of your information by these entities is limited to their service agreement with the “NJR EXPERIENCE”.
D) OTHER PARTIES: when required by law or if necessary to protect our services, there may be cases in which we will disclose your information to other parties: d.1) to maintain our accordance the law or to answer to legally required actions (such as warrants or other court orders); d.2) to verify or assure accordance with the policies that regulate our Services; and d.3) to protect the rights, property or safety of the “NJR EXPERIENCE” or of any of our affiliates, commercial partners or clients.
We may share information to prevent the illegal use of the “NJR EXPERIENCE” products and services or the violation of the TERMS, CONDITIONS AND POLICIES OF USE of the “NJR EXPERIENCE” Platform, or to defend ourselves from the claims from third parties. We may also share information with companies that assist in investigation or protection against fraud.
E) OTHER PARTIES RELATED TO CORPORATE TRANSACTIONS: we may disclose your information to third parties as a part of a merger or transfer or in case of bankruptcy.
• STANDARD SHARING
When you subscribe to or use certain Platform services, you agree to publicly share a basic amount of information, which may include your username, city location, profile picture, friends on social networks, and content, among which are videos and images, published on the “NJR EXPERIENCE” Platform.
• WHAT YOU DECIDE TO SHARE
• SHARING OF THE “NJR EXPERIENCE”
Publicly shared information may be used by the “NJR EXPERIENCE” for promotional purposes.
The “NJR EXPERIENCE” automatically collects information within our products or services or what is stored by your browser or Device. We utilize various methods to collect information, including, among others, cookies and pixel tags/web beacons (“Collection Tools”).
If you disable any Collection Tools, you may not have access to some offerings that make your experience on the Platform more efficient, and some of our services and offerings may not work appropriately. However, you will still be able to access support through our call center.
We also work with other companies that use monitoring technologies to publish ads in our name on the Internet. These companies may collect information on how you interact with us, including with advertising.
To request the deletion of your profile and data, please send an email, containing your user ID and registered email, to email@example.com.
Regardless of the settings you chose, you may receive communications related to the “NJR EXPERIENCE”. To cancel your registration and to no longer receive messages, change your settings or follow the instructions in the e-mail, text message, notice or other type of message. In case you have cancelled your subscription so as to no longer receive any communication from the “NJR EXPERIENCE”, you may, due to production timetables, still receive communications already under production.